Welcome to IPI Support
What Can We Help You With?
PEM2® Recalibration Services
Recalibrating your PEM2 for temperature and RH accuracy is recommended every three years. Recalibration service includes sensor recalibration or replacement, battery replacement, firmware upgrade if applicable, and issuance of a new certificate of calibration.
NOTE: The equipment we use to recalibrate PEM2s is being sent offsite for routine maintenance at the manufacturer. Given the orders we have in progress, we cannot accept new PEM2 service requests until the equipment has been returned. We anticipate being able to accept new requests by early February 2025. If you would like to be notified when we are able to accept new service requests please contact us at ipiwww@rit.edu and include "PEM Service Restart" in your subject line.
Recalibration Request
PEM2® Hardware Support
Error Codes
(Serial Number Range: P2_00001–P2_05289)
Troubleshoot a PEM2® based on the serial number and error code it is displaying.
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Error Codes
(Serial Number Range: P2_05290–P2_14999)
Troubleshoot a PEM2® based on the serial number and error code it is displaying.
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Error Codes
(Serial Number Range: P2_15000+)
Troubleshoot a PEM2® based on the serial number and error code it is displaying.
Download PDF